Refund policy

Last updated: October 31, 2026

We want you to love your AP Luxe Triple Barrel Waver. If it isn't right for you, here's how returns, refunds and our warranty work.

60-day returns

You can return your waver within 60 days of delivery for a refund to your original payment method.

To be eligible, the waver must be:

  • Clean, undamaged and in working condition

  • Returned in its original box

  • Accompanied by your order number or proof of purchase

Because it's a hair tool, please clean the barrels before sending it back.

How to start a return

  1. Email apluxe@apluxesalon.com with your order number and the reason for the return.

  2. We'll reply within 2 business days with return instructions and the return address. Please don't send items back without contacting us first.

  3. Pack the waver securely. We recommend a trackable shipping method, since we can't refund items lost in return transit.

Clients near Mill Valley can also return in person at the salon, 250 East Blithedale Avenue, Suite C, during business hours.

Return shipping

Return shipping is paid by the customer, unless the waver arrived damaged, defective or you received the wrong item. In those cases we cover return shipping and send a prepaid label.

Refunds

Once your return arrives, we'll inspect it and email you within 3 business days. Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to post it. Original shipping charges are not refundable unless the return is due to our error.

If you have questions about a refund that hasn't appeared, contact us at apluxe@apluxesalon.com.

Damaged, defective or wrong items

Please inspect your order when it arrives. If anything is damaged, defective or wrong, email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or full refund.

Exchanges

The fastest way to get a replacement is to return your item and place a new order. If your waver is defective, we'll send a replacement under the warranty below.

Gift returns

If your waver was a gift shipped directly to you, we'll issue store credit for the value of the return once it arrives.

Items that can't be returned

  • Gift cards

  • Items returned after 60 days

  • Items that are damaged by misuse, dropped, or missing parts

  • Wholesale orders, which follow the terms of your wholesale agreement

Black Friday and holiday purchases

Orders placed between November 1 and December 31 can be returned through January 31 of the following year or 60 days from delivery, whichever is later.

Limited warranty

The AP Luxe Triple Barrel Waver comes with a 1-year limited warranty for the original purchaser, covering defects in materials and workmanship under normal household use, starting on the delivery date.

If your waver has a covered defect during the warranty period, we will repair or replace it at no charge, or, if a replacement isn't available, refund the purchase price. To make a claim, email apluxe@apluxesalon.com with your order number, a description of the problem and a photo or short video. We may ask you to return the waver, and we'll cover shipping for approved claims.

The warranty doesn't cover normal wear, cosmetic damage, damage from drops, misuse, use with the wrong voltage or a damaged adapter, unauthorized repairs, or professional salon use beyond normal household use.

Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the length of this written warranty to the extent allowed by law. Some states don't allow limits on how long an implied warranty lasts, so this limit may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state. Nothing in this policy limits your rights under the California Song-Beverly Consumer Warranty Act or other consumer protection laws.

Contact

AP Luxe Salon LLC, 250 East Blithedale Avenue, Suite C, Mill Valley, CA 94941. Email: apluxe@apluxesalon.com. Phone: (415) 987-5893.