Shipping policy

Last updated: October 30, 2026

Processing time

Orders ship within 1 to 2 business days (Monday to Friday, excluding holidays). Orders placed after 12 p.m. Pacific time, or on weekends and holidays, begin processing the next business day. During launch week and holiday sales, processing may take up to 3 business days, and we'll note any delays on the Site.

Where we ship

We currently ship to all 50 U.S. states, including P.O. boxes and APO/FPO/DPO military addresses. Delivery times to these areas may be longer. We don't ship internationally yet.

Rates and delivery times

Method	Cost	Estimated delivery after it ships
Standard	Free on every order	3 to 7 business days
Express	$15	1 to 3 business days
Local pickup at the salon	Free	Usually ready the same or next business day

Delivery estimates come from the carrier and aren't guaranteed. You'll see your exact options and costs at checkout.

Local pickup

Choose "Pickup" at checkout. We'll email you when your order is ready at AP Luxe Salon, 250 East Blithedale Avenue, Suite C, Mill Valley, CA 94941. Pickup hours are Monday to Saturday, 9 a.m. to 5 p.m. Please bring your order confirmation. Orders not picked up within 14 days may be canceled and refunded.

Tracking

When your order ships, we'll email a tracking number. Tracking can take up to 24 hours to update.

Sales tax

Sales tax is calculated at checkout based on your shipping address, or on the salon's address for local pickup.

Address accuracy

Please double-check your shipping address. If an order is returned to us because of an incorrect or incomplete address, we'll contact you to reship it, and you may be charged the additional shipping cost. Once an order ships, we can't change the address.

Lost, stolen or damaged packages

If your tracking shows delivered but you can't find your package, check with neighbors and your building's mail area, then contact us within 7 days of the delivery date. We'll file a claim with the carrier and work with you on a resolution. If your order arrives damaged, email us a photo within 7 days at apluxe@apluxesalon.com and we'll send a replacement.

Wholesale orders

Wholesale shipping times and costs are confirmed when your order is placed.

Questions

Email apluxe@apluxesalon.com or call (415) 987-5893.